Returns, Refunds and Exchanges

If any of GerMedUSA instrument Malfunctions or conk outs, we're here to repair or replace your instrument depending upon the warranty of the tool. Please have look on Terms and Conditions for further details.

DO NOT return any instrument without first obtaining a RMA by filing up the below form.

Instruments under warranty will be repaired/replaced free of cost to you.

Your Contact Information

Title:

First Name *

Last Name *

Position

Institution:

Department:

Phone *

Email: *

Fax:

Shipping Address for Returning Products

Shipping Address:

Shipping Address 2:

Shipping City *

Shipping State (for customers in the USA or PR):

Shipping Province (for customers in Canada):

Shipping Zip / Postal Code:

Shipping Country *

Billing Information on Repaired / Returned Product

Billing Name *

Billing Address:

Billing Address 2:

Billing City:

Billing State (for customers in the USA or PR):

Province (for customers in Canada):

Billing Zip / Postal Code:

Billing Country:

Order Information - please provide one of the numbers below

Invoice Number:

Packing Slip Number:

Sales Order Number:

Purchase Order:

Item Information (please provide a list of the items below)

1Item 1

Name:

SKU: *

Quantity:

Under Warranty:

Issue: *

2Item 2

Name:

SKU: *

Quantity:

Under Warranty:

Issue: *

3Item 3

Name:

SKU: *

Quantity:

Under Warranty:

Issue: *

Decontamination Check

We will not accept delivery of any equipment that contains or is contaminated with hazardous substances. Please make sure all items are properly cleaned and decontaminated prior to returning to our facility.

Decontaminating your equipment can be done by the following methods:

Gas Sterilization (Ethylene Oxide)
Irradiation
Disinfectant wipe down (i.e. 10% Bleach Solution)
Scintillation count (For radioactive applications. Please include isotope data.)

Please mark the following check boxes to confirm that your return is safe to handle.

Hazardous Material:

The returned product is not radioactive.The returned product is not biologically activeThe returned product is not dangerous to human health and safety.

NOTE: Not checking the boxes may cause that an RMA number assignment not to be issued